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Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage denise richards Embedding Indigenous perspectivesAuthor(s): Franz, Peter, Kirchmer, Mathias Praise for Value Driven Business Process Management The book goes well beyond a traditional methods and tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . . Paul OFlaherty, Finance Director, Eskom Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and